Buyer information,

All watches are advertised and must be paid for in Pounds Sterling (GBP) via Bank transfer. Once funds fully clear with our financial institution (typically 24-48 hours) watches are promptly shipped.

Any refunds will only be issued by us in Pounds Sterling. We do not accept liability for fluctuations in the exchange rate, which may affect any refund if you are based outside the UK.

Upon receiving funds Goods are shipped fully insured via our shipping partner. Courier selected is up to our discretion. Goods will always be declared at full sale value in Pound Sterling (GBP).

We will not be liable for any delay in delivery of the Goods that is caused by an Event Outside Our Control.

International buyers assume all responsibility for any and all duties, taxes, tariffs or customs due. The buyer takes all responsibility for shipping in the event of a customs issue or return.

Goods not seen in person may be returned within 14 days of the delivery date recorded by the delivery courier, purchaser then has 14 days to return the item. Returns will only be valid if the Goods are totally unused and in the same condition that they went out in. We withhold the right to refuse refunds if we do not believe that this clause has been met.

Purchaser is responsible for any and all charges, taxes or customs duties that might be associated with returning your watch. Purchaser also assumes all risk and cost (including currency conversion) when returning watch. Please contact us via email to authorise the return.

In-person sales are final and may not be returned including collection via 3rd party on behalf of the purchaser.

Once we receive your returned Goods we will conduct a thorough inspection. Provided all the Goods are returned in the same condition, a full refund will be issued minus shipping and insurance costs that were included in the original sale price.

Watches from the Curated Corner come with a limited 12 month in-house warranty from the date of invoice, with the exception of watches under the manufacturer’s original or service warranty. Further exception are watches listed explicitly with a complimentary manufacturer service within the first 12 months of purchase.

Watches from ‘Trade Stand’ do not come with a mechanical warranty and are sold as is.

Given the age of the watches we sell, we cannot guarantee that the watch will comply with the expected tolerances for timekeeping or that it will be suitable for use in wet environments or complete water submersion.

Our limited in-house warranty covers abnormal timekeeping outside of our set tolerances (+/-35 seconds, Amplitude >220°, Power Reserve 24hrs). Battery replacement is also covered.

This warranty does not cover the exterior of the watch including the crystal, case, bracelets, bezel, straps, crown, etc. It also does not cover wear and tear (including dropping the watch) or water damage.

The warranty is non-transferable and only valid to the original purchaser. The warranty is void if the watch or movement is tampered with or exposed by an unauthorised party.

Where you have a valid claim against our warranty, we will, at our discretion, repair the watch.

We have absolute discretion as to the acceptance of any claim against the warranty. In the event of a dispute, we reserve the right to instruct an independent third-party watchmaker nominated by us to determine the appropriate course of action, though are under no obligation to do so. The decision of the independent, third-party watchmaker will be binding on both parties.

You are responsible for any and all charges, taxes or customs duties that might be associated with returning your watch to us and our subsequent return of the Watch to you.

We guarantee all of our Watches to be authentic and as described. We will accurately describe the current condition and working order of all Watches we sell to the best of our ability. All parts on the timepiece are deemed to be original and authentic unless stated in the description. Given the nature of vintage watches we cannot make mechanical guarantees on waterproofing.

No information you provide on the website or to Watch Brothers London in person, over the phone or in any digital format will ever be sold to a third party. Our website does use cookies to track data about visitors, however is not personally identifiable.

Watch Brothers London is a trading name of Watch Brothers London Limited, whose registered office is at Waynflete House, 139 Eastgate, Louth, United Kingdom, LN11 9QQ, registered in England & Wales under company registration number 08501747.

At our discretion we may offer a complimentary manufacturer service with a watch, when this is the case it will be explicitly called out in the listing description. This service will be redeemable anytime within the first 12 months of purchase and in replacement of our standard 1 year warranty. This covers the base mechanical service work only, up to the value of 2,000GBP. Any parts, aesthetic changes or extras are at the cost of the buyer.